Legal notice
Warranty Policy
Last Updated: August 1, 2026
At Blaze, we stand behind the quality of every product we create. Each Blaze Smart Bottle is backed by a 1-Year Limited Warranty covering manufacturing defects in materials and workmanship under normal use.
If your product experiences a covered defect during the warranty period, we'll repair or replace it at our discretion.
Warranty Coverage
This Limited Warranty begins on the date your order is delivered and remains valid for one (1) year.
This warranty applies only to products purchased directly from Blaze or an authorized Blaze retailer.
What's Covered
Our warranty covers manufacturing defects, including:
- Defects in materials or workmanship
- Failure of the smart display under normal use
- Battery defects resulting from manufacturing
- USB-C charging port defects resulting from manufacturing
- Electronic component failures during normal operation
- Sensor malfunctions caused by manufacturing defects
- Defects in the smart lid under normal use
If a manufacturing defect is confirmed during the warranty period, Blaze will repair or replace the affected product at no additional cost.
What's Not Covered
This warranty does not cover:
- Accidental damage, including drops, impacts, crushing, or improper handling
- Cosmetic wear, including scratches, dents, fading, or discoloration from normal use
- Damage caused by misuse, abuse, neglect, or improper maintenance
- Damage caused by modifications or unauthorized repairs
- Damage caused by improper cleaning or submerging electronic components
- Damage resulting from using the product in a manner inconsistent with the provided instructions
- Normal wear and tear of consumable components
- Products purchased from unauthorized sellers
Warranty Claims
If you believe your product has a manufacturing defect, please contact our support team before returning your product.
When submitting a warranty claim, please include:
- Your order number
- A description of the issue
- Photos or videos clearly showing the defect
- Your contact information
Our team may request additional information to help evaluate your claim.
Warranty Resolution
If your warranty claim is approved, Blaze will, at its sole discretion:
- Repair the defective product, or
- Replace the defective product with the same or a comparable model.
Replacement products may be new or refurbished to like-new condition.
Warranty Limitations
This Limited Warranty applies only to manufacturing defects.
To the fullest extent permitted by law, Blaze shall not be responsible for any indirect, incidental, consequential, or special damages arising from the use or inability to use the product.
This warranty provides specific legal rights, and you may also have other rights that vary by state or jurisdiction.
Contact Us
For warranty assistance, please contact our support team.
Email: support@blazewearables.com
Please allow up to one business day for a response.